Strategic Client Manager UK & Ireland – Social Media Analytics
THIS POSITION HAS BEEN SUCCESSFULLY FILLED BY CLAIRE GRIFFIN TALENT LTD
Location London, UK
Reporting to VP, Global Client Services
With more than 200 employees located in 10 offices throughout the world, this is the fastest growing social media and digital analytics company globally with customers in 75 countries representing every continent.
Defined by rapid product innovation and relentless dedication to customer success, they have close connections with key social and digital companies like Facebook, Twitter and Google. They provide the only global solution that allows brands to measure, compare, and contrast the success of their social media campaigns with competitive intelligence.
The company is looking for a world-class Strategic Client Manager for UK & Ireland to join their highly successful Sales Team in the red-hot social media environment.
With close to 1,900 clients, they have identified a core group that is strategic to its business – by current value or potential. The Strategic Client Manager will be responsible for a portfolio of ~10 clients, and will be expected to manage this portfolio to ensure growth and client success.
» Develop and maintain an excellent relationship with your portfolio clients. This includes:
- Developing a commercial interest in and understanding of your clients’ business
- Opening up relationships with varied parts of the clients’ marketing organization
- Ensuring company is kept abreast of client developments, locally, regionally and globally
» Develop this relationship so your clients renew their current agreement, and derive more value by using more of the current purchased product, and/or another product from the platform.
» Serve as a brand enthusiast for the company and be an expert in how its products solve client problems and needs.
» Generate quality partnerships through your personal rolodex
» Work collaboratively with the marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
» Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
» Experience within a Sales or Account Management team that produces and exceeds their goals consistently
» Knowledge of social media marketing
» Strong commercial awareness.
» Ability to have “C” level conversations and the gravitas to become a “trusted advisor”.
» Experience in a startup environment is a plus, but not required
» Evidence that you are a Top Producer (as defined by production results that put you at the top 5% of your peers) and / or, Over Quota / President’s Club type
» 8-10 years of selling or account management experience operating within a web technology, custom solutions, online media or innovative online product environment
» Agency experience is a plus, but not required
» A sharp focus on goals
» Native in English, other languages are a bonus
» Emotional intelligence
» A powerful work ethic and competitive drive to be the best
» Tons of energy, passion, humor, compassion, and enthusiasm
» Superior communications skills and exceptional closing skills
» Facility with MS Office Suite, Google Apps, and Salesforce.com
» Required Education: BA or BS degree, Masters/MBA a plus